djinuk
27-12-2012, 12:35
I thought i would share this experiance.
As i was having a clearout i sold a boxed populous pc game(the photo of which had the contents all displayed), as some of you know im somewhat anal and everything was checked before it left, the box was in great condition and the cd was as though it had never been played (100% scratch free)
I had a message via ebay from the buyer
Buyer
Hello. The item you sent me is slightly damaged, the disc has a number of scratches too. I am not happy that this wasn't mentioned as it affects the items value and playability.
Please let me know if theres anything you're willing to do.
Thanks
Liam
Unfortunatly my sent messages dont seem to have saved but i offered a full refund on return of the item..
The buyer then said hes not willing to do that as he would have to catch a bus that will cost him to take it to the post office and instead that he would like £4 (the game cost £7)
I suggested if hes not happy to pay for the bus , that he should get jogging (i used these exact words)
And then... It began,
The buyer opened a case: Item doesn't match the description
17 Dec, 2012 at 11:36
Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has tried contacting you
The buyer paid on 02 Dec, 2012
More comments: First communication was fine, we were getting somewhere. Then I was told to "Jog on" which in england, constitutes to two rude words I won't say but look like "F*** O**" Obviously for a seller to say this is inappropriate in itself. But then the seller has been uncooperative with my needs. I am not able to "Jog on" and the nearest post office is out of my reach without assistance. It is not the sellers responsibility to provide any special services for me, but to make fun of me when I can't "Jog on"? Thats highly inappropriate. Not to mention the item was missing the limited edition statue. The box was damaged and the disc is unreadable. Considering the item was listed "Very good" this is not the correct description? It was "Acceptable" at best. In anycase, the best solution would be a partial refund of £4 to get the disc fixed so at least that works. The seller claims they tested it, yet there are numerous scratches on the back which I can provide proof of via pictures. They may have tested it on one machine, however I tested it on 3 machines before saying anything, all with different operating systems to make sure that was not the problem. And clearly, it isn't. The disc is damaged, which means this item is not as described. I do not wish to do this, but I will never accept sub-par to the description items.
The buyer did not give permission to share a phone number with you.
The item is damaged
Additional information:
"Damaged box, damaged CD, missing limited edition statue."
The buyer wanted:
A partial refund £4.00
Transaction information:
A temporary hold has been placed on the funds associated with this transaction whilst you and the buyer work to resolve this case.
You have agreed to issue a full refund of £9.00 when the item is delivered to you.
17 Dec, 2012 at 11:57
Refund information:
You need to issue a refund of £9.00 through PayPal when the item is delivered.
The buyer has responded to you.
17 Dec, 2012 at 12:11
Buyer's message:
"As already explained. I can't return the item. That is not an option. A £4 partial refund is the best option and doesn't require any further costs for either party except that which covers the damage of the item that was not described."
You have agreed to issue a full refund of £9.00 when the item is delivered to you.
17 Dec, 2012 at 12:21
Refund information:
You need to issue a refund of £9.00 through PayPal when the item is delivered.
You have responded to the buyer.
17 Dec, 2012 at 12:27
Your message to the buyer:
"Quite frankley i KNOW there is nothing wrong with that game, and i believe you to just be a con man - I wish to have my game back as it was sent and in return you will have a FULL refund. "
The buyer has responded to you.
17 Dec, 2012 at 12:56
Buyer's message:
"I really don't care what you believe or what you believe to know, it doesn't change that when this item arrived, it was damaged and missing an item from the boxed edition too. How can I send it? I am not able to on my own. This is why I get everything posted to me in the first place. And if items arrived in a condition that was not promised, I will say something. As anyone would. Would you rather I just left you negative feedback and be done with it? Or have the problem solved? "
Collapse
You have responded to the buyer.
17 Dec, 2012 at 13:09
Your message to the buyer:
"Im confused, originally it was due to the cost of the bus, now its due to you not being able to, I have to travel to post items aswell, unforutnatly i do not have a post office built into my house either. The game was not listed as limited edition, the entire contents of the box was spread (no statue in sight), so why on earth would there be a statue in there ? Im perfectly happy to resolve problems when there is a genuine problem , however your story has to many holes and i know the cd was in perfect condition when it left myself. Ive offered a full refund in return of the game which the 'Sales of goods act' quite rightfully upholds in order to protect buyer, however i will require the product back in its as sold condition. If you are not happy with this i suggest you escalate this claim to paypal.
The buyer has responded to you.
17 Dec, 2012 at 13:18
Buyer's message:
"You're making holes where there are none to be found? Yes, one factor is the cost of the bus. Where did I not say that? I also said I couldn't do it without assistance and that I am unable to. Do I have to bluntly say it? Because when the item is described as "Complete" that means all the original contents of the game would be in there? I believe I will need to do so when I am able to. I would rather not, as I am not being unreasonable but if thats the only option you leave me then what else can I do? "
You have responded to the buyer.
17 Dec, 2012 at 13:28
Your message to the buyer:
"In that case then arrange for a courier, they will collect the item from yourselves and provide a tracking number, all you will need to do is answer the front door to them. Please re read the original ebay advert 'You are bidding on an original big box populous the begining , complete with everything you see in the photo (manual etc)' Please dont try to tell me you didnt look at the photo when purchasing. The simple fact is you want somthing for nothing, and wish to leave an honest ebay seller out of pocket, whilst you have another game to add to your collection. Enjoy"
The buyer has responded to you.
17 Dec, 2012 at 14:20
Buyer's message:
"I have just inquired into this, and that would mean me spending £10 to get £7 back. Obviously, thats not practical. I don't wish for you to be out of pocket as its mostly okay, thats why I have been asking for a partial refund. The disc doesn't play and I presumed (which is my fault I admit) that there would be another item as there are in others I do not want something for nothing, I would be asking for a full refund if that were the case. I want to have the item in a usable condition, that is why I am asking for a partial refund."
You have responded to the buyer.
17 Dec, 2012 at 14:31
Your message to the buyer:
"The item is in a usable condition, its been played plenty over the years and once before it was sold, the disc was perfectly good, I can send 10kg break discs from the midlands to cornwall for £4.99 via my hermes courier, so no way does a single pc game cost £10. There are many copies of this game on ebay.. so far ive counter 8 of which all dont include any statue :S "
The buyer has responded to you.
18 Dec, 2012 at 14:37
Buyer's message:
"It is not in a usable condition. Its not a single PC game though is it? Its a "Big box" game being sent from the middle of no where. Most of the cost quoted was associated with travel as nearly no couriers serve this area. Type the games name into google images and you'll see it"
Your message to the buyer:
"See somthing still dosent add up , a few messages ago you were describing the game as 'Acceptable at best', now if i recieved an unplayable game i would certainly not refer to is as acceptable!. The game is about 1kg and measures around 30cm by 45cm!. You live in gl7 5se, < that is a normal area, no additionals costs like highlands etc> I sent a box at 250cm , 100cm, and weighing 20kg, for £6.19. Please your story is full of holes. ( i just did a quote on your address and its £3.99) Ive typed it multiple times, no statue. Please feel free to attempt to rip of another genuine seller. "
The buyer has responded to you.
18 Dec, 2012 at 17:41
Buyer's message:
"Well yeah thats exactly what it is, that adds up. Why do you insist on twisting the story? It is acceptable at best, but I never described the CD as that. I have said from the beginning it wasn't readable from multiple computers. Do you live here? Do you pass through here? I have to pay for extra for parcels out here, theres hardly any access to anything here. I can't help that, but don't tell me what isn't true. It costs a hell of a lot to get couriers out here and makes day to day living quite difficult. Yeah you have my post code, now you come here and be at my front door when a courier arrives and then ask them how much it'll cost. No its not. Yours is however, you still haven't acknowledged how rude you were in your second message to me outside this case? Thats funnily enough been completely avoided. So you see, your story doesn't add up, and I have not been rude once."
You have responded to the buyer.
18 Dec, 2012 at 17:59
Your message to the buyer:
"You pay for a courier online, You dont physically pay the guy when he turns up at the front door to collect a parcel. Ive ran the quote through and that is the end price, no smoke,nor mirrors, feel free to do it yourself http://www.interparcel.com/. You live directly off the A417, not in the hills of Azeroth or on the fringe of mount doom :S. I was not rude in any previous messages, you commented that the the bus costs money, just like petrol costs money which my car requires to drive to the post office to post this game, however this is somthing that as to make life easier for ourselves we pay for, if you do now wish to pay then i suggested you jog to the post office?. I do now know about any potential difficulties you may have nor is it any of my buisness, why not ask somebody to even take the game to the post office for you? "
You have responded to the buyer.
18 Dec, 2012 at 18:13
Your message to the buyer:
"End result is you have 2 choices.. Keep the game which works perfectly and is in very good condition exactly as described' or Return the game to me.. as it was sold , and recieve a full refund. "
The buyer has responded to you.
18 Dec, 2012 at 18:16
Buyer's message:
"Interesting choice of locations, but anyways the couriers out here ask for extra as it takes them a while to find the village, then find the house. I would, but considering the sorts of items I'm collecting you can probably tell that there is no one to ask. I believe if you won't pay that £4 we should leave it to ebay when possible, obviously this case is nothing personal but I would rather not pay further to get it fixed when I'm able to. As this does appear to just be going in circles right now"
You have responded to the buyer.
18 Dec, 2012 at 18:28
Your message to the buyer:
"'couriers out here ask for extra' what a load of rubbish, you pay a courier company online who then subcontracts the work to van drivers, under no circumstance would they ask for 'extra', I courier multiple items, the price agreed on the invoice is the price you pay (everytime). I believe you are correct in that i will certainly not willingly give you any money towards the game without haveing the game firmly back in my hands and therefore we shall leave it to ebay."
The buyer has responded to you.
19 Dec, 2012 at 15:00
Buyer's message:
"Well I invite you to see for yourself. In that case we will wait"
You have responded to the buyer.
19 Dec, 2012 at 15:24
Your message to the buyer:
"There is no seeing about it, i ran a quote based on the items dimensions on weight, from your postcode and house number to my postcode,once u add card details this turns into an invoice, and an invoice IS the amount you pay, it really is very simple i can assure you."
Customer Support has refunded the buyer and the case is closed.
27 Dec, 2012 at 12:08
Customer Support comments:
'eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.'
Final decision:
You were not found at fault.
Transaction information:
We've removed the hold on this PayPal transaction
The result was that paypal refunded him, not me.. im very surprised that paypal are willing to take a hit just to keep a buyer happy , even though they admit he must have been at fault. I hope i dont come across rude to people, the fact was i knew that game was perfect , £9 really wouldnt bother me, if it was a genuine guy id of said , here is a full refund, keep the game and sorry, but this guy was a con man.
Thanks for reading.
edit.. ive no idea about this statue thing, it was just a normal pc game.. i even searched the google archive and could not find anything to do with a statue :S.. strange guy
As i was having a clearout i sold a boxed populous pc game(the photo of which had the contents all displayed), as some of you know im somewhat anal and everything was checked before it left, the box was in great condition and the cd was as though it had never been played (100% scratch free)
I had a message via ebay from the buyer
Buyer
Hello. The item you sent me is slightly damaged, the disc has a number of scratches too. I am not happy that this wasn't mentioned as it affects the items value and playability.
Please let me know if theres anything you're willing to do.
Thanks
Liam
Unfortunatly my sent messages dont seem to have saved but i offered a full refund on return of the item..
The buyer then said hes not willing to do that as he would have to catch a bus that will cost him to take it to the post office and instead that he would like £4 (the game cost £7)
I suggested if hes not happy to pay for the bus , that he should get jogging (i used these exact words)
And then... It began,
The buyer opened a case: Item doesn't match the description
17 Dec, 2012 at 11:36
Details provided by the buyer:
The buyer said the item doesn't match your description
The buyer has tried contacting you
The buyer paid on 02 Dec, 2012
More comments: First communication was fine, we were getting somewhere. Then I was told to "Jog on" which in england, constitutes to two rude words I won't say but look like "F*** O**" Obviously for a seller to say this is inappropriate in itself. But then the seller has been uncooperative with my needs. I am not able to "Jog on" and the nearest post office is out of my reach without assistance. It is not the sellers responsibility to provide any special services for me, but to make fun of me when I can't "Jog on"? Thats highly inappropriate. Not to mention the item was missing the limited edition statue. The box was damaged and the disc is unreadable. Considering the item was listed "Very good" this is not the correct description? It was "Acceptable" at best. In anycase, the best solution would be a partial refund of £4 to get the disc fixed so at least that works. The seller claims they tested it, yet there are numerous scratches on the back which I can provide proof of via pictures. They may have tested it on one machine, however I tested it on 3 machines before saying anything, all with different operating systems to make sure that was not the problem. And clearly, it isn't. The disc is damaged, which means this item is not as described. I do not wish to do this, but I will never accept sub-par to the description items.
The buyer did not give permission to share a phone number with you.
The item is damaged
Additional information:
"Damaged box, damaged CD, missing limited edition statue."
The buyer wanted:
A partial refund £4.00
Transaction information:
A temporary hold has been placed on the funds associated with this transaction whilst you and the buyer work to resolve this case.
You have agreed to issue a full refund of £9.00 when the item is delivered to you.
17 Dec, 2012 at 11:57
Refund information:
You need to issue a refund of £9.00 through PayPal when the item is delivered.
The buyer has responded to you.
17 Dec, 2012 at 12:11
Buyer's message:
"As already explained. I can't return the item. That is not an option. A £4 partial refund is the best option and doesn't require any further costs for either party except that which covers the damage of the item that was not described."
You have agreed to issue a full refund of £9.00 when the item is delivered to you.
17 Dec, 2012 at 12:21
Refund information:
You need to issue a refund of £9.00 through PayPal when the item is delivered.
You have responded to the buyer.
17 Dec, 2012 at 12:27
Your message to the buyer:
"Quite frankley i KNOW there is nothing wrong with that game, and i believe you to just be a con man - I wish to have my game back as it was sent and in return you will have a FULL refund. "
The buyer has responded to you.
17 Dec, 2012 at 12:56
Buyer's message:
"I really don't care what you believe or what you believe to know, it doesn't change that when this item arrived, it was damaged and missing an item from the boxed edition too. How can I send it? I am not able to on my own. This is why I get everything posted to me in the first place. And if items arrived in a condition that was not promised, I will say something. As anyone would. Would you rather I just left you negative feedback and be done with it? Or have the problem solved? "
Collapse
You have responded to the buyer.
17 Dec, 2012 at 13:09
Your message to the buyer:
"Im confused, originally it was due to the cost of the bus, now its due to you not being able to, I have to travel to post items aswell, unforutnatly i do not have a post office built into my house either. The game was not listed as limited edition, the entire contents of the box was spread (no statue in sight), so why on earth would there be a statue in there ? Im perfectly happy to resolve problems when there is a genuine problem , however your story has to many holes and i know the cd was in perfect condition when it left myself. Ive offered a full refund in return of the game which the 'Sales of goods act' quite rightfully upholds in order to protect buyer, however i will require the product back in its as sold condition. If you are not happy with this i suggest you escalate this claim to paypal.
The buyer has responded to you.
17 Dec, 2012 at 13:18
Buyer's message:
"You're making holes where there are none to be found? Yes, one factor is the cost of the bus. Where did I not say that? I also said I couldn't do it without assistance and that I am unable to. Do I have to bluntly say it? Because when the item is described as "Complete" that means all the original contents of the game would be in there? I believe I will need to do so when I am able to. I would rather not, as I am not being unreasonable but if thats the only option you leave me then what else can I do? "
You have responded to the buyer.
17 Dec, 2012 at 13:28
Your message to the buyer:
"In that case then arrange for a courier, they will collect the item from yourselves and provide a tracking number, all you will need to do is answer the front door to them. Please re read the original ebay advert 'You are bidding on an original big box populous the begining , complete with everything you see in the photo (manual etc)' Please dont try to tell me you didnt look at the photo when purchasing. The simple fact is you want somthing for nothing, and wish to leave an honest ebay seller out of pocket, whilst you have another game to add to your collection. Enjoy"
The buyer has responded to you.
17 Dec, 2012 at 14:20
Buyer's message:
"I have just inquired into this, and that would mean me spending £10 to get £7 back. Obviously, thats not practical. I don't wish for you to be out of pocket as its mostly okay, thats why I have been asking for a partial refund. The disc doesn't play and I presumed (which is my fault I admit) that there would be another item as there are in others I do not want something for nothing, I would be asking for a full refund if that were the case. I want to have the item in a usable condition, that is why I am asking for a partial refund."
You have responded to the buyer.
17 Dec, 2012 at 14:31
Your message to the buyer:
"The item is in a usable condition, its been played plenty over the years and once before it was sold, the disc was perfectly good, I can send 10kg break discs from the midlands to cornwall for £4.99 via my hermes courier, so no way does a single pc game cost £10. There are many copies of this game on ebay.. so far ive counter 8 of which all dont include any statue :S "
The buyer has responded to you.
18 Dec, 2012 at 14:37
Buyer's message:
"It is not in a usable condition. Its not a single PC game though is it? Its a "Big box" game being sent from the middle of no where. Most of the cost quoted was associated with travel as nearly no couriers serve this area. Type the games name into google images and you'll see it"
Your message to the buyer:
"See somthing still dosent add up , a few messages ago you were describing the game as 'Acceptable at best', now if i recieved an unplayable game i would certainly not refer to is as acceptable!. The game is about 1kg and measures around 30cm by 45cm!. You live in gl7 5se, < that is a normal area, no additionals costs like highlands etc> I sent a box at 250cm , 100cm, and weighing 20kg, for £6.19. Please your story is full of holes. ( i just did a quote on your address and its £3.99) Ive typed it multiple times, no statue. Please feel free to attempt to rip of another genuine seller. "
The buyer has responded to you.
18 Dec, 2012 at 17:41
Buyer's message:
"Well yeah thats exactly what it is, that adds up. Why do you insist on twisting the story? It is acceptable at best, but I never described the CD as that. I have said from the beginning it wasn't readable from multiple computers. Do you live here? Do you pass through here? I have to pay for extra for parcels out here, theres hardly any access to anything here. I can't help that, but don't tell me what isn't true. It costs a hell of a lot to get couriers out here and makes day to day living quite difficult. Yeah you have my post code, now you come here and be at my front door when a courier arrives and then ask them how much it'll cost. No its not. Yours is however, you still haven't acknowledged how rude you were in your second message to me outside this case? Thats funnily enough been completely avoided. So you see, your story doesn't add up, and I have not been rude once."
You have responded to the buyer.
18 Dec, 2012 at 17:59
Your message to the buyer:
"You pay for a courier online, You dont physically pay the guy when he turns up at the front door to collect a parcel. Ive ran the quote through and that is the end price, no smoke,nor mirrors, feel free to do it yourself http://www.interparcel.com/. You live directly off the A417, not in the hills of Azeroth or on the fringe of mount doom :S. I was not rude in any previous messages, you commented that the the bus costs money, just like petrol costs money which my car requires to drive to the post office to post this game, however this is somthing that as to make life easier for ourselves we pay for, if you do now wish to pay then i suggested you jog to the post office?. I do now know about any potential difficulties you may have nor is it any of my buisness, why not ask somebody to even take the game to the post office for you? "
You have responded to the buyer.
18 Dec, 2012 at 18:13
Your message to the buyer:
"End result is you have 2 choices.. Keep the game which works perfectly and is in very good condition exactly as described' or Return the game to me.. as it was sold , and recieve a full refund. "
The buyer has responded to you.
18 Dec, 2012 at 18:16
Buyer's message:
"Interesting choice of locations, but anyways the couriers out here ask for extra as it takes them a while to find the village, then find the house. I would, but considering the sorts of items I'm collecting you can probably tell that there is no one to ask. I believe if you won't pay that £4 we should leave it to ebay when possible, obviously this case is nothing personal but I would rather not pay further to get it fixed when I'm able to. As this does appear to just be going in circles right now"
You have responded to the buyer.
18 Dec, 2012 at 18:28
Your message to the buyer:
"'couriers out here ask for extra' what a load of rubbish, you pay a courier company online who then subcontracts the work to van drivers, under no circumstance would they ask for 'extra', I courier multiple items, the price agreed on the invoice is the price you pay (everytime). I believe you are correct in that i will certainly not willingly give you any money towards the game without haveing the game firmly back in my hands and therefore we shall leave it to ebay."
The buyer has responded to you.
19 Dec, 2012 at 15:00
Buyer's message:
"Well I invite you to see for yourself. In that case we will wait"
You have responded to the buyer.
19 Dec, 2012 at 15:24
Your message to the buyer:
"There is no seeing about it, i ran a quote based on the items dimensions on weight, from your postcode and house number to my postcode,once u add card details this turns into an invoice, and an invoice IS the amount you pay, it really is very simple i can assure you."
Customer Support has refunded the buyer and the case is closed.
27 Dec, 2012 at 12:08
Customer Support comments:
'eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.'
Final decision:
You were not found at fault.
Transaction information:
We've removed the hold on this PayPal transaction
The result was that paypal refunded him, not me.. im very surprised that paypal are willing to take a hit just to keep a buyer happy , even though they admit he must have been at fault. I hope i dont come across rude to people, the fact was i knew that game was perfect , £9 really wouldnt bother me, if it was a genuine guy id of said , here is a full refund, keep the game and sorry, but this guy was a con man.
Thanks for reading.
edit.. ive no idea about this statue thing, it was just a normal pc game.. i even searched the google archive and could not find anything to do with a statue :S.. strange guy