Haz
18-12-2012, 00:30
after an "attempt" to deliver on thursdasy without leaving a note i presumed it hadnt came so contacted the member who checked and confirmed, so on friday i called paisley, a hour later of it being engaged or ringing out i called tnt, the only 0800 number on the website.
explained no one was in so to leave with a neighbour or return to the depot for personal collection. again, no note was left.
arrived at the depot saturday mornin, 40 mins later, no parcel with the assumption that it had been put back on the van for delivery monday and rufused on the basis that there was only 2 staff on although i explained they wouldnt be able to deliver then.
apparently, 3rd party drivers dont carry the paperwork hence no notes, and there were no details left from the branch i called, coventry, to the collection depot in speke. soi called tnt 0800 number again, 20mins on hold i gave up.
called again first thing with a complaint, got called back from a manager, who was unaware i had tried to collect and told me the parcel would be delivered in the next half hour to which i had to wake up my cranky mrs who is working nights.
so i get home and thought i've have a nosey at the head, cams and manifold. some minor tears in the bottom of the package where the manifold studs where rubbing, 'ok a few bent studs i thought' so opened up the box, std carboard box and 2 layers of bubble wrap.
first was the broken air sensor and extra part from the thermostat housing
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1979.jpg
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1990.jpg
then the broken cambelt cover bkt
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1991.jpg
an then a broken cam cover
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1989.jpg
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1983.jpg
also chipped, but this may have happened before posting?
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1982.jpg
so 3 attempts to deliver and there's now 3 bashed corners and 5 extra parts
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1985.jpg
and there's some marks to the inside of the cam cover, but again dont think are courier ones
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1992.jpg
so all in all, TNT . . . BIG FAIL !
member is contacting them tomorrow to sort out insurance, and i shall be having another rant with them! gutted :(
explained no one was in so to leave with a neighbour or return to the depot for personal collection. again, no note was left.
arrived at the depot saturday mornin, 40 mins later, no parcel with the assumption that it had been put back on the van for delivery monday and rufused on the basis that there was only 2 staff on although i explained they wouldnt be able to deliver then.
apparently, 3rd party drivers dont carry the paperwork hence no notes, and there were no details left from the branch i called, coventry, to the collection depot in speke. soi called tnt 0800 number again, 20mins on hold i gave up.
called again first thing with a complaint, got called back from a manager, who was unaware i had tried to collect and told me the parcel would be delivered in the next half hour to which i had to wake up my cranky mrs who is working nights.
so i get home and thought i've have a nosey at the head, cams and manifold. some minor tears in the bottom of the package where the manifold studs where rubbing, 'ok a few bent studs i thought' so opened up the box, std carboard box and 2 layers of bubble wrap.
first was the broken air sensor and extra part from the thermostat housing
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1979.jpg
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1990.jpg
then the broken cambelt cover bkt
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1991.jpg
an then a broken cam cover
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1989.jpg
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1983.jpg
also chipped, but this may have happened before posting?
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1982.jpg
so 3 attempts to deliver and there's now 3 bashed corners and 5 extra parts
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1985.jpg
and there's some marks to the inside of the cam cover, but again dont think are courier ones
http://i50.photobucket.com/albums/f339/nocturnaldevelopments/197%20head/IMG_1992.jpg
so all in all, TNT . . . BIG FAIL !
member is contacting them tomorrow to sort out insurance, and i shall be having another rant with them! gutted :(